FAQ

How are the pieces made?

All of our pieces are made using high-quality Australian clay, and each one is carefully hand-built in our studio. Once shaped, they’re dried, sponged smooth, glazed, and then fired in the kiln.

Because everything is made by hand, no two pieces are exactly the same - each one has its own unique character and charm.

Where are you located?

Sydney, Australia.

When will I receive my order?

For custom pieces, please allow 6-8 weeks for your order to be made and shipped. Since every piece is handmade and personalised, this timeline allows for the full process - including any kiln mishaps that might require a remake.

All other pieces will be shipped within 4 business days of ordering. 

How should I care for my piece?

The glazes we use allow your pieces to be dishwasher safe however, we always recommend hand washing your pieces in warm water for longevity!

Do you offer returns?

We do not offer returns - thank you for your understanding.

What if I spell something wrong on a personalised order?

If you notice a mistake after placing your order, please get in touch with us as soon as possible, either over email or Instagram. While we can’t take responsibility for misspellings provided by customers, we’ll always do our best to catch anything that doesn’t look quite right.

What if my order arrives damaged?

In the very unlikely event that your order arrives damaged/ broken, please email hello@abelceramics.com ASAP with images and a replacement will be organised.

Do you offer wholesale?

We do! If you would like to know more, please email hello@abelceramics.com & we can chat more.

Do you offer corporate orders?

Yes! If you would like to know more, please email hello@abelceramics.com & we can discuss ideals.

Do you do workshops?

Yes we do! If you'd like to discuss more, please emails hello@abelceramics.com.