FAQ
How are the pieces made?
All of our pieces are made using high-quality Australian clay, and each one is carefully hand-built in our studio. Once shaped, they’re dried, sponged smooth, glazed, and then fired in the kiln.
Because everything is made by hand, no two pieces are exactly the same - each one has its own unique character and charm.
Where are you located?
Sydney, Australia.
When will I receive my order?
Personalised pieces → Shipped within 6–8 weeks of ordering.
This allows me the time to create your gorgeous personalised ceramics and gives space for any kiln mishaps!
Non-personalised pieces → Will ship within 4 business days.
Do you ship internationally?
Yes, we do! We currently ship to New Zealand, the United Kingdom, and the United States of America.
All international orders are sent via Australia Post International.
If your order is being delivered outside of Australia, please be aware it may incur import taxes, duties, or handling fees upon arrival. These charges are set by each country’s customs authority and are the responsibility of the recipient.
How should I care for my piece?
The glazes we use make your pieces dishwasher safe, however, we always recommend hand washing in warm water for longevity.
Do you offer returns?
We do not offer returns - thank you for your understanding.
What if I spell something wrong on a personalised order?
If you notice a mistake after placing your order, please get in touch with us as soon as possible (email or Instagram DM). While we can’t take responsibility for misspellings provided by customers, we’ll always do our best to catch anything that doesn’t look quite right.
What if my order arrives damaged?
In the very unlikely event that your order arrives damaged or broken, please email hello@abelceramics.com with images ASAP, and a replacement will be organised.
Do you offer wholesale?
We do! If you’d like to know more, please email hello@abelceramics.com and we can chat more.
Do you offer corporate orders?
Yes! Please email hello@abelceramics.com and we can discuss ideas.
Do you run workshops?
Yes, we do! If you’d like to know more, please email hello@abelceramics.com.